Legal Information

Solt Game Privacy Policy — Your data is safe with us

Using the Solt Game platform involves the collection of certain personal information. This Privacy Policy clearly explains what data we collect, why we collect it, how it is protected, and what rights you have.

Last Updated: January 1, 2026 Language: English Applicable: Bangladesh

How We Protect Your Privacy

A quick overview of how Solt Game protects your data

SSL Encryption

Every transaction and data exchange is protected with 256-bit SSL encryption. No third party can access this information.

No Sale of Data

Solt Game never sells your personal information to advertisers or third parties. This is our firm commitment.

Minimal data collection

We only collect information that is strictly necessary to provide our services. We never ask for data we don't need.

Secure Data Storage

Your data is stored on secure servers. Regular security audits are conducted, and multiple layers of protection are in place to prevent unauthorized access.

Control Over Your Data

You can view, update, or request deletion of your stored data at any time.

GDPR-compliant policy

Solt Game complies with international data protection standards. No sensitive information is used without the user's consent.

Summary: Solt Game takes your privacy seriously. This policy explains how we collect and use your information, and outlines your rights. If you have any questions, please contact us at support@soltgame.app.

1 What Information We Collect

When you register on the Solt Game platform and use our services, certain information naturally comes to us. We collect this data from three main sources — what you provide directly, information collected automatically from your device, and data obtained through third-party verification processes.

Information You Provide Directly

  • Identity Information: Full name, date of birth, national ID number.
  • Contact Information: Email address, mobile number, current address.
  • Financial information: Mobile banking numbers (bKash, Nagad, Rocket) and bank account details.
  • KYC documents: Passport / NID scan, proof of address.
  • Support contact: Any messages or files you send to our support team.

Automatically Collected Data

  • IP address and approximate location.
  • Device type, operating system, and browser version.
  • Which pages you visited on the platform and how long you spent on them.
  • Date and time of login and logout.
  • Betting and gaming history.
  • Device identifier (where applicable).

Solt Game never stores your password in plain text. Passwords are always protected with one-way encryption (hashing), meaning no employee can ever view your password.

2 How We Use Your Information

Solt Game uses the information it collects for specific, legitimate purposes only. Your data will not be used for anything else without your consent.

Data Type Purpose of use Legal Basis
Name & contact details Account creation, customer support Contractual compliance
Identity document Age & Identity Verification (KYC) Legal Obligation
Financial information Deposit & withdrawal process Contractual compliance
Usage data Platform improvement, fraud prevention Legitimate Interest
Cookie Data Personalized Experience Consent

Solt Game can analyze your gaming behavior to identify responsible gaming patterns. If someone appears to be at risk, the support team can proactively reach out to help.

3 Who We Share Your Information With

Solt Game does not sell your personal information or share it with third parties for advertising purposes. However, limited sharing may occur in the following circumstances:

  • Payment provider: Necessary information is shared with services like bKash, Nagad, and others to process transactions.
  • KYC verification provider: Minimal information is shared with authorised third parties solely for identity verification purposes.
  • Legal Authority: Information may be disclosed to comply with government directives or court orders.
  • Fraud Prevention: Regulatory authorities may be notified for detection of money laundering or fraud.
  • Technology partners: Technology providers that help operate the platform may process limited data, but they are not permitted to use it for any other purpose.

Please note: Solt Game enforces strict confidentiality terms in all data-sharing agreements with third parties. They are equally obligated to protect your information.

4 Cookie Policy

Solt Game uses cookies on its website and app. Cookies are small text files stored on your device that help the platform recognise you.

Types of Cookies

  • Essential Cookies: Required to maintain your login session and ensure security — these cannot be disabled.
  • Functional cookies: Used to remember your preferences, such as language and region.
  • Analytics cookies: Used to understand platform usage patterns — completely anonymous.

You can disable non-essential cookies from your browser settings. However, turning off essential cookies may prevent the platform from functioning properly.

5 Data retention period

Solt Game does not retain your information longer than necessary. However, certain data must be kept for a defined period to meet legal obligations.

  • Account information: For the duration of the active account + 5 years after closure.
  • Financial transaction records: 7 years (as required by law).
  • KYC documents: 5 years, or longer if required by law.
  • Support contact: Up to 3 years after a dispute is resolved.
  • Usage Logs: 12 months.
  • Cookie Data: Upon session end, or up to a maximum of 1 year.

Once the retention period ends, data is securely deleted or fully anonymised so that you can no longer be identified.

6 Your Rights

As a Solt Game user, you have several important rights over your personal data. To exercise any of these rights, write to us at support@soltgame.app.

Right to Access

You can find out what information we hold about you.

Right to rectification

You can request corrections to any inaccurate information.

Right to erasure

You can request the deletion of your data within the limits permitted by law.

Right to Restrict Processing

You can object to your data being used for specific purposes.

Right to Data Portability

You can request a copy of your personal data.

Withdraw Consent

You can withdraw your consent to the use of optional information at any time.

Solt Game will respond to any rights request within 30 business days of receipt. Complex cases may take up to 60 days, and you will be notified in advance if that is the case.

7 Children's privacy

Solt Game is strictly for users aged 18 and above. We do not knowingly collect information from minors. Age is verified at registration, and KYC documents may be requested in cases where there is any doubt.

If a minor's information has been collected by mistake, please notify us at support@soltgame.app and the relevant data and account will be closed and deleted immediately.

8 Security measures

Solt Game has implemented multiple technical and organizational measures to protect your information.

  • 1

    Transport Layer Encryption

    All data transmissions are encrypted using TLS 1.3, making it impossible for anyone to intercept your information in transit.

  • 2

    Two-Factor Authentication (2FA)

    SMS or app-based OTP verification is required for login and major transactions.

  • 3

    Access Control

    Only authorized Solt Game staff can access specific data, and every access is logged.

  • 4

    Regular security audits

    Third-party cybersecurity experts conduct regular system audits.

  • 5

    Data Breach Response Plan

    In the event of a data breach, affected users will be notified within 72 hours and immediate action will be taken.

9 Third-party links & services

The Solt Game platform may occasionally contain links to third-party payment gateways or technology services. These external services operate under their own privacy policies, which are beyond Solt Game's control.

We recommend reading the privacy policy of any third-party service before using it. Solt Game is not responsible for the data practices of third parties.

10 Privacy Policy Updates

Solt Game may update this Privacy Policy from time to time. When changes are made:

  • You will receive a notification to your registered email at least 14 days before any significant changes take effect.
  • The "Last Updated" date at the top of this page will reflect any changes.
  • For major changes, you will be asked to give your consent again upon logging into the platform.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.

11 Contact & Complaints

For any privacy-related questions, requests, or complaints, please get in touch with us:

  • Email: support@soltgame.app
  • Write in the subject line: "Privacy Request — [your account email]"
  • Response time: Up to 30 business days

If your privacy request goes unanswered or you are unsatisfied with the resolution, you may file a complaint with the relevant regulatory authority. Solt Game is committed to full compliance with applicable laws at all times.

Privacy Policy Enquiry

What our users ask most

No, never. Under no circumstances does Solt Game sell your personal information to third parties. Your data is used solely to provide our services and fulfil legal obligations.

Even after account closure, certain information must be retained for a defined period due to legal requirements. For example, financial transaction records must be kept for 7 years. Once the retention period expires, all such data is securely deleted.

Yes. Email us at support@soltgame.app with the subject "Data Access Request" and we will send you a full summary of your stored information within 30 business days.

No. Solt Game never collects your bKash, Nagad, or any other mobile banking PIN or password. Payments are processed through a secure gateway, and we only store the transaction reference number.

Disabling essential cookies may cause certain login and security features to stop working. However, disabling analytics or functional cookies will not affect core services. Manage your cookie preferences through your browser settings.

Your data is safe — get started today

Your privacy is protected at Solt Game. Register and enjoy a safe gaming experience.

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